FAQ

Do you have a Mobile App?

YES! The mobile app is a great alternative to accessing the parent portal on your mobile device, in-fact we recommend our customers to use it as it is more stable and optimized for mobile devices, unlike its web counterpart.

How do I Install the Mobile App?

apps-store-button google-play-button
after installing, the app will ask you for the “Organization Code” please type in LiveLoveSkate (with no spaces) and then login like you would through the web Parent Portal.

I have never used the Online Parent Portal before, do I need to create a new account?

If you have taken classes with us already and if you receive our e-mails, even if you have never logged into the Online Parent Portal you still already have an account with us, so please DO NOT create a new account from scratch! If you create a new account, all of your existing information including payments, class confirmations and test results will not be available to you in the parent portal.

How do I login to my already-existing account?

Simply choose the forgot password option on the login screen and type in the primary e-mail address that you have on file (the e-mail address that you receive our e-mails from) this will send a temporary password to your e-mail inbox and you can use that to login through the app where all your existing information will be available to you, it’s that simple!

Why does it say “iClassPro App” when I tap on the download icon?

iClassPro is the software system that we use to enroll students into our program, they have provided their app for us to use.

How do I register for class?

LiveLoveSkate offers a safe and secure online registration through our parent portal or mobile app, which allows you to create a family account, enter student information, register for classes and review skill assessments.

What day/time are the classes held?

Please refer to the current updated schedule located under the “Learn to Skate” tab.

When does the current session end?

Please refer to the current updated schedule located under the “Learn to Skate” tab.

What is the cost for skating classes and what is included with the class fee?

*Applies to Basic Skills, Future Stars and Adult Programs*
The cost is $180 for an 8 week session. The fee you pay for the 8 week session includes one class per week consisting of a 15 minute warm up and 45 minute class. Also included with this fee is the use of our rental skates and a medal/trophy upon completion of the session.

What methods of payment do you accept?

We accept all major credit cards, check & cash for classes and open skating!

Do you accept partial payments?

No, we require the full payment of $180 to join our group classes program.

What if we only want to take a certain number of classes?

Unfortunately we do not offer this option, as it throws off our instructor/student ratio, and temporarily takes a spot away from another student wishing to complete the entire course.

I/My child has never taken roller skating classes before. What level should I sign them up for?

If you or your child have never taken skating lessons before, please register for either Future Stars 1 (Ages 3-5), Level 1 (Ages 6-12) or Adult Level 1(Ages 13+). If you have some skating experience and can easily perform all of the required skills, the instructor will work with you to find a more appropriate level when classes have begun.

I/My child has some skating experience, do we need to take Future Stars 1/Level 1/Adult Level 1?

If you have some skating experience and think you/your child can easily perform all of the required skills, please send us an e-mail (info@liveloveskate.com) to arrange an evaluation appointment during Open Skating, prior to the class starting, an instructor will work with you to find a more appropriate level.

What are the required skills per level?

The skills are located under the “Learn to Skate Tab” Please refer to your appropriate age category.

Do you offer discounts?

Yes, we offer a $25 discount for siblings and parents taking lessons in the same session.

Is Open Skating included in my class fee?

No, open skating is NOT included in the class fees. Open skating is $7 per session or you may purchase an Open Skate Pass for $25 for the duration of the 8 week session.

What is an Open Skate Pass?

The Open Skate Pass is a (discounted) membership option that we offer to enrolled students throughout any active group class session.

When is the last day I can use my Open Skate Pass?

The Open Skate Pass expires immediately after week 8 (after the test) of group classes.

Will I need to buy a new Open Skate Pass after it expires?

Yes, the Open Skate Passes do not auto-renew.

Can we share the Open Skate Pass?

No, each student must purchase their OWN Open Skate Pass. There is no swapping of the pass between siblings, friends and family allowed.

Can I purchase an Open Skate Pass online?

No, at this time the Open Skate Passes can only be purchased in person, at the Skate Rental Counter.

Is the Open Skate Pass refundable?

Since the Open Skate Pass is already a highly discounted option for our enrolled students, the Open Skate Pass is non-refundable. Please make sure to be aware of this before making the decision to purchase the pass.

Why do you no longer offer a physical Open Skate Pass (card)?

In the past we used to offer this option, but it was discontinued due to customers not remembering to bring their pass, or losing it frequently; this would cause a slow-down in the line while we had to manually check our records for the student’s name.

What does the Open Skate Pass look like now?

The Open Skate Pass is now a QR code that will get e-mailed to the primary e-mail address that you have on file. By using this method we hope to speed up the line wait time; since the pass will always be with you (on your mobile device)

How do I use my QR Code Open Skate Pass?

When you arrive for Open Skating simply scan the QR code and once we verify the skater you will be handed your skates, it’s that simple!

I/my child used to attend classes in the past, but aren’t enrolled now, do we qualify for the Open Skate Pass?

No, our Open Skate Pass is only available to students who are actively enrolled in a session.

Do you offer the Open Skate Pass to non-students?

No, the idea behind our Open Skate Pass is to incentivize our students to come to practice often. If you are not enrolled in a class you will have to pay the $7 admission every time you come to Open Skating.

How many students are in each class?

The student/teacher relationship of 12:1 will be maintained whenever possible, with the exception of the Future Stars 1 class which will have a ratio of 12:2. Extra instructors are used to assist with classes whenever necessary and when enrollment exceeds the student/teacher ratio. Classes with less than five skaters registered may be combined with other age groups and/or other levels.

Are roller skates provided?

Yes, traditional quad roller skates are provided for use at the rink during your skating lessons. The skates must be returned at the end of each class. If you have not worn skates before, please arrive at least 20 minutes early to your first class to make sure you have enough time to be fitted for skates. It is required that all skaters have socks in order to use our skates!

What do I do when I arrive for class?

When you arrive for a class please line up in the check-in line so we can mark you present, be ready to provide the name of the skater’s class, their name and what size skates they need.

What size skate should I/my child ask for?

Generally your skates should be one size smaller than your shoe size. For women, we recommend going down two sizes from your shoe size because the skates are mens sizes. The skates should fit snug and there should be no room for the foot to move inside of the skate. If you are unsure, please come early for your class and ask us for help. If you are struggling with inserting the foot, loosen the laces to allow the foot to slide in easier. Make sure to tighten all of the laces from toe to ankle before tying.

Do I need to buy roller skates for my skater?

You DO NOT need to buy skates. As a matter of fact, we do not recommend that you buy skates because many of the cheaper options are very poor quality and will hurt you/your child’s progress in the class.

What time should I arrive for my/my child’s class?

Please arrive 15 minutes before your scheduled class time in order to allow time to check-in, use the restroom, get a drink and put on the skates!

What should I/my child wear/bring?

It is required that all skaters have socks in order to use our skates! Socks are available for sale at the rental counter for $2 in case you do not have them. We recommend wearing comfortable athletic clothes to allow for the skater to move freely. No jeans, skirts or dresses please.

Is protective gear required?

All adults are required to wear wristguards. They are available for purchase at most sporting goods stores or you may purchase them with us at the skate rental counter for $20.
We encourage all parents to use their best judgement in deciding whether or not their child should wear protective gear/helmet. It is not required.

What is the make up policy?

Skaters are allowed to make up missed classes by attending the same level class on another day that it is offered. Please send an email to makeupclass@liveloveskate.com or speak with our staff at the rental counter to schedule your make up. All make ups MUST be completed within the current 8 week session. NO make ups or class credit will be given for classes missed after the session is completed.

Can we just walk-in for a makeup?

Absolutely Not! Attempting to schedule a makeup on the spot takes time and causes a slow down for the people waiting in line, we also need to know in advance how many students we will be having for the day and your makeup request needs to be approved and inputted into our attendance system. In order to achieve this, you are required to send us a makeup class request to makeupclass@liveloveskate.com no later than 24 hours prior to the desired makeup class date.

Do I need to schedule a make up if LiveLoveSkate cancels a class?

No, there is no need to schedule a make up if we cancel the classes. In the event of a cancellation, the class will be made up for by adding a week to the end of the session.

How long does it take to pass each level?

Each level is built off the fundamentals learned in previous levels and each skater progresses at their own pace. It normally takes one to three sessions to pass a level. Coaches often determine that skaters should repeat certain levels for reinforcement before moving on to the next. Practice makes perfect!

We are going on an extended vacation (Longer than a month). What level should I register my child for when we return?

If you are going away for an extended period of time, an evaluation is required to re-assess the skater before registering for the next level. Please send an email to info@liveloveskate.com or speak with our staff at the rental counter to schedule your evaluation.

Do you offer free trials?

YES! We have free trials before the start of every session (approx. every 8/9 weeks). Check our website for updates on trial dates/times. We do not offer free trials during open skating or during classes!

Can we use inline skates during your classes?

Yes, you can use inline skates, but please be aware that there are some skills taught in classes that cannot be done on inline skates. For beginners especially, we recommend starting on traditional quad skates. The transition from quad to inline in the future is fairly easy and does not require any special instructions.

 

Page Last Updated: 10/15/19