FAQ

COVID-19

Do I need to wear a mask?

Effective April 1st 2022: In consideration of Governor Murphy’s recent announcement about relaxing mandates for wearing masks in school, as well as the declining COVID-19 numbers, we are going to also relax our policies; Masks will become optional for all of our staff and skaters.

Choosing Your Level

Why do I need to add a card on file for a Waitlist Enrollment? Will I be charged?

A card on file is required in order to ensure that the waitlist enrollment requested is valid and not just taking up a slot from someone else who might be waiting in the queue. Even though you are being asked to provide a card on file, you will NOT be charged for requesting a Waitlist Enrollment. The only way we will charge you is if you agree to wanting the class once we contact you about class availability.

I am trying to register for a class online, but it is saying to “waitlist” what does that mean?

When you see this status it means that the class you are attempting to enroll in has reached its maximum capacity and no further enrollments can be taken at this time. If this time-slot is the only one that works for your skater you are more than welcome to add your student to the waitlist in order to get priority when a slot for that class opens up.

Please note that we go in the order that people have waitlisted when contacting about class availability.

My child has never taken roller skating classes before. What level should I sign up for?

If your child has never taken skating lessons before, please register for Intro to Roller Skating.

My child has some skating experience. Do we need to take Intro to Roller Skating?

If your child has some skating experience and can easily perform all of the required skills located under Intro to Roller Skating, please send us an e-mail (info@liveloveskate.com) to arrange an evaluation appointment during Open Skating. An instructor will work with you to find a more appropriate level.

Do you offer classes for Adults?

Yes! If you are looking for an Adult only class, please refer to our schedule for more information regarding the times and prices.

Is it possible to join my child in the same class?

If both you and your child are starting rollerskating together, you may join their Intro to Rollerskating class if you wish. Do be aware that this is a class intended for kids ages 5-12, so the structure of the class will be taught to fit that age range.

If your child is more advanced (Levels 1-3) you will need to be able to perform the skills from prior levels in order to join them.

What are the required skills per level?

The skills are located under the Class Descriptions tab.

How long does it take to pass each level?

Each level is built off the fundamentals learned in previous levels and each skater progresses at their own pace. It normally takes 8-10 classes to pass a level. Your coach will let you know when it is time for the skater to move to the next level.

We are going on an extended vacation (Longer than a month). What level should I register my child for when we return?

If you are going away for an extended period of time, an evaluation is required to re-assess the skater before registering for the next level. Please send an email to info@liveloveskate.com or speak with our staff at the rental counter to schedule your evaluation.

Class Registration

What do I need to do to sign up for a class membership?

Before signing up for a class membership, everyone must create an account with our facility, online. LiveLoveSkate offers a safe and secure online registration either through the browser-based Parent Portal or mobile app (iClassPro), which allows you to create a family account, enter student information and register for classes.

How do I login to my already-existing account?

When getting to the Login screen, simply scroll down and choose the forgot password option and type in the primary e-mail address that you have on file (the e-mail address that you receive our e-mails from) this will send a validation code to your e-mail inbox and you can use that to login through the app where all your existing information will be available to you, it’s that simple!

IF YOU HAVE MORE THAN ONE E-MAIL ON FILE, PLEASE BE AWARE THAT ONLY ONE E-MAIL ACCOUNT (PRIMARY) CAN LOGIN TO THE PARENT PORTAL.

How do I create an account?

Browser: Visit the Parent Portal website, if you are new, select the “create account” button, and follow the instructions.

iClassPro App: After installing the app you will be asked to type in the “Organization Code,” type in LiveLoveSkate (No spaces) then tap on “Create Account.”

What if I registered in the past when in-person registration was the only way to sign up for classes, and don’t have a portal account?

Even if you registered for classes in-person with us years ago, you already have an existing account with us, the only difference is that we created it for you. You will need to gain access to your account via password reset. Please DO NOT create a new account as all of your existing information including enrollments, payments, skill tracking etc will not be available to you on a new account.

How do membership fees work?

Memberships are charged via auto-pay, on the 23rd of each month, until you inform Live Love Skate that you no longer wish to continue.

It is the member’s responsibility to alert Live Love Skate if they no longer wish to continue, before the auto-pay charges are run.

Can I/my skater try out one or two classes to see if I/my skater like(s) it?

Sorry, we do not offer trials during class timings, nor do we offer a custom amount of classes, our classes are offered as a monthly package.

We do however offer trials during our Open Skating hours, please send us an email to schedule a trial with us.

Why do you run the Auto-Pay on the 23rd of the month?

We do this to ensure that we can offer the spots of students who are planning on dropping their membership, to new students looking to enroll in classes that are currently full.

How do I stop my enrollment?

Please send us an e-mail (info@liveloveskate.com) to inform us that you would like to stop your enrollment, or let us know in person while attending class.

You must notify us no later than the 22nd day of each month that you do not wish to be included in the next month of classes.

Do you offer refunds or credit on classes?

Once the charge goes through, all sales are final and there are absolutely no refunds or credits on accounts. In the event of an emergency, injury, or illness, please contact us through e-mail.

We understand that not all kids will enjoy roller skating, or will do well in an environment with so much going on around them, so for this reason we urge parents to request a trial during our Open Skate sessions to see how their child reacts, before deciding to sign them up, for lessons.

Do you offer free trials?

YES! Free trials can be scheduled during any open skating session. Please send an email to info@liveloveskate.com or speak with our staff at the rental counter to schedule your trial.

Do I need to schedule a make up if LiveLoveSkate cancels a class?

No, there is no need to schedule a make up if we cancel class. In the event of an unexpected cancellation, we will add a credit to your account equaling to the amount of one class, to use towards your next billing cycle.

In the event of Live Love Skate scheduling an upcoming cancelation ahead of time, your price will be automatically pro-rated when signing up/the recurring charge goes through.

What is the make up policy and how do I request a make up?

Students are eligible to request only ONE make up class per month.

All requests must be done via email, in person at the skate counter, through the online Parent Portal, or the iClassPro App.

Make ups are subject to availability in classes.

Do unused makeups carry over/accumulate?

No, makeups do not carry over or accumulate for future sessions. If a day of class is missed during a certain month, it must be made up during that same month.

Do you offer discounts?

Yes, we offer a 10% discount for siblings and parents enrolled in the membership simultaneously.

What methods of payment do you accept?

We accept Visa, MasterCard and Discover for Online Registration.

We accept Visa, MasterCard, Discover, Check and Cash payments in person.

Sorry, we do not accept American Express for class registrations.

Preparing For Class

Do I/My Skater need to wear socks with rental skates?

YES! It is a REQUIREMENT, NOT AN OPTION, that all skaters bring a pair of socks with them in order to use our rental skates! Not only is it is uncomfortable, but most importantly, it is UNSANITARY for skaters not wear socks with rental skates.

If you/your skater forgot to wear socks, we have some available for purchase at the skate rental counter for $2.

THERE WILL BE NO EXCEPTIONS TO THIS RULE, IF YOU DO NOT WISH TO PURCHASE SOCKS FROM US AND CANNOT PROVIDE A PAIR OF SOCKS FOR YOUR SKATER OTHERWISE, SKATE RENTAL SERVICE WILL BE DENIED.

 

What should I/My Skater wear for skating classes?

We recommend wearing comfortable athletic clothes to allow for the skater to move freely. No jeans, skirts or dresses please.

Do I/my child need to buy roller skates for the class?

You do not need to buy skates, rental skates are included with your membership for class, however if you wish to do so, please talk to Coach Susan about recommendations. We sell skates!

What time should I arrive for my/my child’s class?

Please arrive 15 minutes before your scheduled class time in order to allow time to check-in, use the restroom, get a drink and put on the skates!

Are roller-skates provided? Do we get to rent them for outside use?

Traditional quad roller skates are provided for use at the rink during your skating lessons.

The skates must be returned at the end of each class.

If you have not worn skates before, please arrive at least 15 minutes early to your first class to make sure you have enough time to be fitted for skates.

It is required that all skaters have socks in order to use our skates!

Can we use inline skates during your classes?

Yes, you can use inline skates, but please be aware that there are some skills taught in classes that cannot be done on inline skates. For beginners especially, we recommend starting on traditional quad skates. The transition from quad to inline in the future is fairly easy and does not require any special instructions.

Is protective gear required?

Adults:
All adults are required to own/wear a pair of wrist guards.

They are available for purchase at most sporting goods stores, online through the Parent Portal via our Pro-Shop, or at the skate rental counter.

Kids:
We encourage all parents to use their best judgement in deciding whether or not their child should wear protective gear/helmet, however It is not required.

What do I do when I arrive for class?

When you arrive for a class please line up in the check-in line so we can mark you present. Be ready to provide the name of the skater’s class, their name and what size skates they need.

What size skate should I/my child ask for?

Generally your skates should be one size smaller than your shoe size. For women, we recommend going down two sizes from your shoe size because the skates are men sizes.

The skates should fit snug and there should be no room for the foot to move inside of the skate. If you are unsure, please come early for your class and ask us for help.

If you are struggling with inserting the foot, loosen the laces to allow the foot to slide in easier. Make sure to tighten all of the laces from toe to ankle before tying.

What if I/my child bring(s) a pair of roller-skates from home, do we still need to check-in at the skate rental counter?

Even if you/your skater own a pair of skates, it is still a requirement to check-in for class, at the skate rental counter. Failure to do so will result in you/your skater being marked absent from the class.

You do not need to line up with everyone else, you may come to the far end of the counter and tell us the name of the skater.

Mobile App

Do you have a Mobile App?

YES! The mobile app is a great alternative to accessing the parent portal quickly on your mobile device!

How do I Install the Mobile App?

apps-store-button google-play-button

Why does it say “The iClassPro App” when I tap on the download icon?

iClassPro is the software system that we use to enroll students into our program, they have provided their app for us to use.

I installed the App, but it’s asking for an “Organization Code” What is it?

The Organization Code is: LiveLoveSkate (with no spaces)

The app is asking me to login, what account do I use?

Use your existing LiveLoveSkate Parent Portal account (E-mail) to login.

Open Skating

What time/day is Open Skating at?

What is Open Skating and how much does it cost?

Our Open Skating Session is a fun way to skate freely in a circle, along to music and a great time for students to practice the skills they learned in class.

Open Skating is included for our members! For Non-Members, the cost for admission is $7 and skate rental is $2.

Open Skating is open to ANYONE who wishes to participate, including skaters who are not enrolled in a class.

What type of payments do you accept for Open Skating?

We accept all Major Credit Cards, Cash, Apple Pay, Google Pay and Samsung Pay for Open Skating!

What if I’m not a member and I bring my own roller-skates from home, do I still need to pay?

Yes, Public Open Skating is not free. Live Love Skate is a business, and we are providing a service for patrons to come skate. If you own a pair of roller-skates you will still need to pay our Admission Fee, which is $7.