Test FAQ

Mobile App

The app is asking me to login, what account do I use?

Use your existing LiveLoveSkate Parent Portal account to login.

I installed the App, but it’s asking for an “Organization Code” What is it?

The Organization Code is: LiveLoveSkate (with no spaces)

Why does it say “The iClassPro App” when I tap on the download icon?

iClassPro is the software system that we use to enroll students into our program, they have provided their app for us to use.

How do I Install the Mobile App?

apps-store-button google-play-button

Do you have a Mobile App?

YES! The mobile app is a great alternative to accessing the parent portal on your mobile device, in-fact we <em>recommend</em>our customers to use it as it is more stable and optimized for mobile devices, unlike its web counterpart.

Preparing For Class

Can we use inline skates during your classes?

Yes, you can use inline skates, but please be aware that there are some skills taught in classes that cannot be done on inline skates. For beginners especially, we recommend starting on traditional quad skates. The transition from quad to inline in the future is fairly easy and does not require any special instructions.

Is protective gear required?

All adults are required to wear wristguards. They are available for purchase at most sporting goods stores or you may purchase them with us at the skate rental counter for $20.
We encourage all parents to use their best judgement in deciding whether or not their child should wear protective gear/helmet. It is not required.

 

What should I/my child wear/bring?

It is required that all skaters have socks in order to use our skates! Socks are available for sale at the rental counter for $2 in case you do not have them. We recommend wearing comfortable athletic clothes to allow for the skater to move freely. No jeans, skirts or dresses please.

 

What time should I arrive for my/my child’s class?

Please arrive 15 minutes before your scheduled class time in order to allow time to check-in, use the restroom, get a drink and put on the skates!

Do I need to buy roller skates for my skater?

You do not need to buy skates, however if you wish to do so please talk to us about recommendations. We sell skates!

What size skate should I/my child ask for?

Generally your skates should be one size smaller than your shoe size. For women, we recommend going down two sizes from your shoe size because the skates are mens sizes. The skates should fit snug and there should be no room for the foot to move inside of the skate. If you are unsure, please come early for your class and ask us for help. If you are struggling with inserting the foot, loosen the laces to allow the foot to slide in easier. Make sure to tighten all of the laces from toe to ankle before tying.

What do I do when I arrive for class?

When you arrive for a class please line up in the check-in line so we can mark you present. Be ready to provide the name of the skater’s class, their name and what size skates they need.

Are roller skates provided?

Yes, traditional quad roller skates are provided for use at the rink during your skating lessons. The skates must be returned at the end of each class. If you have not worn skates before, please arrive at least 20 minutes early to your first class to make sure you have enough time to be fitted for skates. It is required that all skaters have socks in order to use our skates!

Class Registration

Do you offer free trials?

YES! Free trials can be scheduled during any open skating session. Please send an email to <a href=”mailto:info@liveloveskate.com”>info@liveloveskate.com</a> or speak with our staff at the rental counter to schedule your trial.

Do I need to schedule a make up if LiveLoveSkate cancels a class?

No, there is no need to schedule a make up if we cancel the classes. In the event of a cancellation, the class will be made up for, by adding a week to the end of the billing cycle.

What is the make up policy?

You can find all details at the following link: http://liveloveskate.com/make-ups/ 

Do you offer discounts?

Yes, we offer a 10% discount for siblings and parents enrolled in the membership simultaneously.

What methods of payment do you accept?

We accept Visa, MasterCard, Discover, Check and Cash for class registrations!
We accept all Major Credit Cards, Cash, Apple Pay and Google Pay for Open Skating!

How do I stop my enrollment?

Please send us an e-mail (info@liveloveskate.com) to inform us that you would like to stop your enrollment. You must notify us before the 4th week of the billing cycle enrollment that you do not wish to be included in the next one.

How do I login to my already-existing account?

When getting to the Login screen, simply scroll down and choose the forgot password option and type in the primary e-mail address that you have on file (the e-mail address that you receive our e-mails from) this will send a validation code to your e-mail inbox and you can use that to login through the app where all your existing information will be available to you, it’s that simple!

IF YOU HAVE MORE THAN ONE E-MAIL ON FILE, PLEASE BE AWARE THAT ONLY ONE E-MAIL ACCOUNT (PRIMARY) CAN LOGIN TO THE PARENT PORTAL.

What if I registered for classes in-person before but have never used the online Parent Portal?

Even if you registered for classes in-person, you already have an existing account with us, the only difference is that we created it for you. You will need to gain access to your account via password reset. Please DO NOT create a new account as all of your existing information including enrollments, payments, skill tracking etc will not be available to you on a new account.

How do I register for class membership?

LiveLoveSkate offers a safe and secure online registration through our Parent Portal or mobile app, which allows you to create a family account, enter student information, register for classes and review skill assessments.

To register through the iClassPro app, simply tap on “Bookings” > “Find a Class” > Select your Student then tap on “See Classes” > Pick your class > Tap on “Enroll Now!” > Confirm your Registration and tap on “Add to Cart” > If you are done picking classes tap on “Pay Now!” > Enter your Credit Card details and finish the payment. (Please note that the payment must successfully go through in order to be fully registered for a class)

Choosing Your Level

We are going on an extended vacation (Longer than a month). What level should I register my child for when we return?

If you are going away for an extended period of time, an evaluation is required to re-assess the skater before registering for the next level. Please send an email to <a href=”mailto:info@liveloveskate.com”>info@liveloveskate.com</a> or speak with our staff at the rental counter to schedule your evaluation.

How long does it take to pass each level?

Each level is built off the fundamentals learned in previous levels and each skater progresses at their own pace. It normally takes 8-10 classes to pass a level. Your coach will let you know when it is time for the skater to move to the next level.

What are the required skills per level?

The skills are located under the Class Descriptions tab.

I/My child has some skating experience. Do we need to take Intro to Roller Skating?

If you have some skating experience and think you/your child can easily perform all of the required skills, please send us an e-mail (info@liveloveskate.com) to arrange an evaluation appointment during Open Skating. An instructor will work with you to find a more appropriate level.

I/My child has never taken roller skating classes before. What level should I sign up for?

If you or your child have never taken skating lessons before, please register for Intro to Roller Skating.

Open Skating

What is Open Skating and how much does it cost?

Our Open Skating Session is a fun way to skate freely in a circle, along to music and a great time for students to practice the skills they learned in class. Open Skating is included for our members! For Non-Members, the cost for admission is $7 and skate rental is $2. Open Skating is open to ANYONE who wishes to participate, including skaters who are not enrolled in a class.