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Class Registration

How do I register for class membership?

LiveLoveSkate offers a safe and secure online registration through our Parent Portal or mobile app, which allows you to create a family account, enter student information and register for classes.

To register through the iClassPro app, simply tap on “Bookings” > “Find a Class” > Select your Student then tap on “See Classes” > Pick your class > Tap on “Enroll Now!” > Confirm your Registration and tap on “Add to Cart” > If you are done picking classes tap on “Pay Now!” > Enter your Credit Card details and finish the payment. (Please note that the payment must successfully go through in order to be fully registered for a class)

What if I registered for classes in-person before but have never used the online Parent Portal?

Even if you registered for classes in-person, you already have an existing account with us, the only difference is that we created it for you. You will need to gain access to your account via password reset. Please DO NOT create a new account as all of your existing information including enrollments, payments, skill tracking etc will not be available to you on a new account.

How do I login to my already-existing account?

When getting to the Login screen, simply scroll down and choose the forgot password option and type in the primary e-mail address that you have on file (the e-mail address that you receive our e-mails from) this will send a validation code to your e-mail inbox and you can use that to login through the app where all your existing information will be available to you, it’s that simple!

IF YOU HAVE MORE THAN ONE E-MAIL ON FILE, PLEASE BE AWARE THAT ONLY ONE E-MAIL ACCOUNT (PRIMARY) CAN LOGIN TO THE PARENT PORTAL.

How do membership fees work?

Memberships are charged via auto-pay, on the 23rd of each month, until you inform Live Love Skate that you no longer wish to continue.

It is the member’s responsibility to alert Live Love Skate if they no longer wish to continue, before the auto-pay charges are run.

Why do you run the Auto-Pay on the 23rd of the month?

We do this to ensure that we can offer the spots of students who are planning on dropping their membership, to new students looking to enroll in classes that are currently full.

How do I stop my enrollment?

Please send us an e-mail (info@liveloveskate.com) to inform us that you would like to stop your enrollment, or let us know in person while attending class.

You must notify us no later than the 22nd day of each month that you do not wish to be included in the next month of classes.

Do you offer free trials?

YES! Free trials can be scheduled during any open skating session. Please send an email to info@liveloveskate.com or speak with our staff at the rental counter to schedule your trial.

Do I need to schedule a make up if LiveLoveSkate cancels a class?

No, there is no need to schedule a make up if we cancel class. In the event of an unexpected cancellation, we will add a credit to your account equaling to the amount of one class, to use towards your next billing cycle.

In the event of Live Love Skate scheduling an upcoming cancelation ahead of time, your price will be automatically pro-rated when signing up/the recurring charge goes through.

What is the make up policy?

Skaters are able to request one make up class per month. All requests must be done via email or in person at the skate counter. Make ups are subject to availability in classes.

Do you offer discounts?

Yes, we offer a 10% discount for siblings and parents enrolled in the membership simultaneously.

What methods of payment do you accept?

We accept Visa, MasterCard and Discover for Online Registration.

We accept Visa, MasterCard, Discover, Check and Cash payments in person.

Sorry, we do not accept American Express for class registrations.

Preparing For Class

What should I/my child wear/bring?

It is required that all skaters bring a pair of socks with them in order to use our skates!

If you/your skater forgot to wear socks, we have some available for purchase at the skate rental counter for $2.

We recommend wearing comfortable athletic clothes to allow for the skater to move freely. No jeans, skirts or dresses please.

 

Do I/my child need to buy roller skates for the class?

You do not need to buy skates, rental skates are included with your membership for class, however if you wish to do so please talk to Coach Susan about recommendations. We sell skates!

What time should I arrive for my/my child’s class?

Please arrive 15 minutes before your scheduled class time in order to allow time to check-in, use the restroom, get a drink and put on the skates!

Are roller-skates provided? Do we get to rent them for outside use?

Traditional quad roller skates are provided for use at the rink during your skating lessons.

The skates must be returned at the end of each class.

If you have not worn skates before, please arrive at least 15 minutes early to your first class to make sure you have enough time to be fitted for skates.

It is required that all skaters have socks in order to use our skates!

Can we use inline skates during your classes?

Yes, you can use inline skates, but please be aware that there are some skills taught in classes that cannot be done on inline skates. For beginners especially, we recommend starting on traditional quad skates. The transition from quad to inline in the future is fairly easy and does not require any special instructions.

Is protective gear required?

Adults:
All adults are required to own/wear a pair of wrist guards.

They are available for purchase at most sporting goods stores, online through the Parent Portal via our Pro-Shop, or at the skate rental counter.

Kids:
We encourage all parents to use their best judgement in deciding whether or not their child should wear protective gear/helmet, however It is not required.

What do I do when I arrive for class?

When you arrive for a class please line up in the check-in line so we can mark you present. Be ready to provide the name of the skater’s class, their name and what size skates they need.

What size skate should I/my child ask for?

Generally your skates should be one size smaller than your shoe size. For women, we recommend going down two sizes from your shoe size because the skates are men sizes.

The skates should fit snug and there should be no room for the foot to move inside of the skate. If you are unsure, please come early for your class and ask us for help.

If you are struggling with inserting the foot, loosen the laces to allow the foot to slide in easier. Make sure to tighten all of the laces from toe to ankle before tying.

What if I/my child bring(s) a pair of roller-skates from home, do we still need to check-in at the skate rental counter?

Even if you/your skater own a pair of skates, it is still a requirement to check-in for class, at the skate rental counter. Failure to do so will result in you/your skater being marked absent from the class.

You do not need to line up with everyone else, you may come to the far end of the counter and tell us the name of the skater.

Choosing Your Level

I/My child has never taken roller skating classes before. What level should I sign up for?

If you or your child have never taken skating lessons before, please register for Intro to Roller Skating.

I/My child has some skating experience. Do we need to take Intro to Roller Skating?

If you have some skating experience and think you/your child can easily perform all of the required skills, please send us an e-mail (info@liveloveskate.com) to arrange an evaluation appointment during Open Skating. An instructor will work with you to find a more appropriate level.

What are the required skills per level?

The skills are located under the Class Descriptions tab.

How long does it take to pass each level?

Each level is built off the fundamentals learned in previous levels and each skater progresses at their own pace. It normally takes 8-10 classes to pass a level. Your coach will let you know when it is time for the skater to move to the next level.

We are going on an extended vacation (Longer than a month). What level should I register my child for when we return?

If you are going away for an extended period of time, an evaluation is required to re-assess the skater before registering for the next level. Please send an email to info@liveloveskate.com or speak with our staff at the rental counter to schedule your evaluation.

Mobile App

Do you have a Mobile App?

YES! The mobile app is a great alternative to accessing the parent portal quickly on your mobile device!

How do I Install the Mobile App?

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Why does it say “The iClassPro App” when I tap on the download icon?

iClassPro is the software system that we use to enroll students into our program, they have provided their app for us to use.

I installed the App, but it’s asking for an “Organization Code” What is it?

The Organization Code is: LiveLoveSkate (with no spaces)

The app is asking me to login, what account do I use?

Use your existing LiveLoveSkate Parent Portal account (E-mail) to login.

Open Skating

What is Open Skating and how much does it cost?

Our Open Skating Session is a fun way to skate freely in a circle, along to music and a great time for students to practice the skills they learned in class.

Open Skating is included for our members! For Non-Members, the cost for admission is $7 and skate rental is $2.

Open Skating is open to ANYONE who wishes to participate, including skaters who are not enrolled in a class.

What type of payments do you accept for Open Skating?

We accept all Major Credit Cards, Cash, Apple Pay, Google Pay and Samsung Pay for Open Skating!

What if I’m not a member and I bring my own roller-skates from home, do I still need to pay?

Yes, Public Open Skating is not free. Live Love Skate is a business, and we are providing a service for patrons to come skate. If you own a pair of roller-skates you will still need to pay our Admission Fee, which is $7.