How do I register for class membership?

LiveLoveSkate offers a safe and secure online registration through our Parent Portal or mobile app, which allows you to create a family account, enter student information and register for classes.

To register through the iClassPro app, simply tap on “Bookings” > “Find a Class” > Select your Student then tap on “See Classes” > Pick your class > Tap on “Enroll Now!” > Confirm your Registration and tap on “Add to Cart” > If you are done picking classes tap on “Pay Now!” > Enter your Credit Card details and finish the payment. (Please note that the payment must successfully go through in order to be fully registered for a class)

What if I registered for classes in-person before but have never used the online Parent Portal?

Even if you registered for classes in-person, you already have an existing account with us, the only difference is that we created it for you. You will need to gain access to your account via password reset. Please DO NOT create a new account as all of your existing information including enrollments, payments, skill tracking etc will not be available to you on a new account.

How do I login to my already-existing account?

When getting to the Login screen, simply scroll down and choose the forgot password option and type in the primary e-mail address that you have on file (the e-mail address that you receive our e-mails from) this will send a validation code to your e-mail inbox and you can use that to login through the app where all your existing information will be available to you, it’s that simple!

IF YOU HAVE MORE THAN ONE E-MAIL ON FILE, PLEASE BE AWARE THAT ONLY ONE E-MAIL ACCOUNT (PRIMARY) CAN LOGIN TO THE PARENT PORTAL.

How do membership fees work?

Memberships are charged via auto-pay, on the 23rd of each month, until you inform Live Love Skate that you no longer wish to continue.

It is the member’s responsibility to alert Live Love Skate if they no longer wish to continue, before the auto-pay charges are run.

Why do you run the Auto-Pay on the 23rd of the month?

We do this to ensure that we can offer the spots of students who are planning on dropping their membership, to new students looking to enroll in classes that are currently full.

How do I stop my enrollment?

Please send us an e-mail (info@liveloveskate.com) to inform us that you would like to stop your enrollment, or let us know in person while attending class.

You must notify us no later than the 22nd day of each month that you do not wish to be included in the next month of classes.

Do you offer free trials?

YES! Free trials can be scheduled during any open skating session. Please send an email to info@liveloveskate.com or speak with our staff at the rental counter to schedule your trial.

Do I need to schedule a make up if LiveLoveSkate cancels a class?

No, there is no need to schedule a make up if we cancel class. In the event of an unexpected cancellation, we will add a credit to your account equaling to the amount of one class, to use towards your next billing cycle.

In the event of Live Love Skate scheduling an upcoming cancelation ahead of time, your price will be automatically pro-rated when signing up/the recurring charge goes through.

What is the make up policy?

Skaters are able to request one make up class per month. All requests must be done via email or in person at the skate counter. Make ups are subject to availability in classes.

Do you offer discounts?

Yes, we offer a 10% discount for siblings and parents enrolled in the membership simultaneously.